promise
I have not forgotten you, dear reader. Rather, I think about you often–while sleeping and working. I have not neglected you due to boredom or lazyness but because of a whirlwind of activities and new ventures. I have failed to bring you along on these journeys however, and for that, I am sorry. I am declaring my renewed dedication to share this journey with you.
Customer Service and Community Support for Seesmic
What are you doing?
I am working with Seesmic–a video conversation platform with a strong sense of community–to develop and provide their customer service and community support. I won’t duplicate all the information you can find on our blog, but please let me know if you have any questions.
Why?
I *love* helping people use technology. It is exciting to see people have that ah hah moment, where they start enjoying a tool rather than fighting it. I geek out over movements like the Company Customer Pact. I dream of one day presenting at conferences like Customer Service is the New Marketing. I predicted 2008 as the year of the people. I sought out Seesmic, because they have a track record of being community driven and customer focused. My goal is to help make Seesmic renown for having the best support and customer-company relationship.
BTW
For those of you who have been waiting for this update for a while, I’m sorry it has taken so long to write this. I hope you know I wasn’t trying to hide anything from you, I just wouldn’t have time to go through the same set of questions multiple times. The last two days have been like drinking from a fire hydrant. I don’t expect the flow will slow down anytime soon, I’ll just learn to ride it.
Now that you have the broad strokes, feel free to blast me with questions in the comments!
connections
We need others.
in or out
we found that the more ‘flexible’ we made a membership, the less people were likely to use them
tara ‘miss rogue’ hunt
Stroke of peace
What are you trying to say Rick?
It looks like Rick Posted this:
in response to this:
What are you trying to say Rick?
MSA Conversation: The New Ends of the Earth
I’ve been invited by the Mustard Seed Associates to host a learning party on technology and mission, on Wednesday, April 23, in Seattle, WA.
RSVP on upcoming.yahoo.com
The Mustard Seed Associates and Thomas Knoll are partnering to host a learning party on technology and mission, on Wednesday, April 23, 7pm ~ 9pm.
Utilizing the web for mission could be so much more than simply blasting evangelistic messages out to the faceless masses. This is the social age of the web, where online communities, tools, and resources make it easier to extend relationships, expand influence, and invite participation.
During this event we will explore some of the latest technologies, dream about their best application in spiritual/social/justice communities, and learn practical implementation.
Authenticity and sharing will be central to the conversation.
assumed name
[ via ]
This is probably where I’ll start, but move towards an LLC.
wake up
In a knowledge economy, leaders can cannot command employees to work harder, smarter, or faster. Knowledge workers, if they are earning their pay, know more about their work than the CEO does, and are in great demand. Without leaders who can attract and retain talent, manage knowledge, and unblock people’s capacity to adapt and innovate, an organization’s future is in jeopardy.
[ via Leader To Leader Journal ]
[ further via my good friend Jason ]
adopt/adapt/apply
I am adopting, adapting, and applying this wherever possible in my life as well. My personal preference is towards pibb+wiki. (Because pibb plays well with irc, but has a lower barrier to entrance. Plus, it offers rss feeds of the channel.)